1. General Terms and Acceptance
1.1 These Terms & Conditions apply to driving lessons, pre-test simulation training, VORT assessments, same-day lesson and test packages, multi-lesson packages and other services supplied by Prepare To Pass Driving School.
1.2 Customers, students and persons arranging or paying for services should review these Terms before making payment.
1.3 A booking enquiry, preferred date or preferred time does not automatically create a confirmed appointment.
1.4 Payment for a service constitutes acceptance of the applicable booking terms, provided they were made reasonably available before payment. Where an acceptance checkbox is presented, customers must acknowledge these Terms before proceeding.
1.5 Prices, availability and services may change. Once a booking is accepted and confirmed, the agreed price will not be increased without an applicable contractual basis and the customer’s agreement where required.
1.6 Nothing in these Terms excludes, restricts or modifies consumer guarantees, statutory rights or remedies under the Australian Consumer Law or other applicable legislation.
2. Our Services
2.1 Prepare To Pass Driving School provides automatic vehicle driver training and VORT-related services, including:
- General driving lessons.
- Pre-Test Simulation Driver Training.
- Same-Day Lesson + VORT Test Packages.
- VORT Test Only services.
- Multi-lesson training and assessment packages, where offered.
2.2 Services are subject to instructor availability, authorised examiner availability, vehicle availability and applicable licensing requirements.
2.3 Driving lessons and assessments are supplied using suitable automatic vehicles provided or arranged by Prepare To Pass Driving School and/or an authorised examiner.
2.4 A same-day lesson and VORT test package means the preparation lesson and assessment are arranged for the same agreed date. It does not mean the customer can necessarily undertake the test on the day they first enquire.
2.5 General lessons and pre-test simulation training are different services. General lessons focus on driving skills and confidence. Pre-test simulation training concentrates on practical test expectations, assessment preparation and driving performance.
3. Prices and Service Locations
3.1 All advertised prices are in Australian dollars and include GST where applicable.
3.2 The current website service pages display the prices applying to each selected service, including any required deposit and outstanding balance.
3.3 Same-Day Lesson + VORT Test Packages are priced according to lesson duration, assessment location and the services included.
3.4 Advertised package base prices generally apply at Flinders Park unless otherwise specified.
3.5 Additional attendance, travel or location fees may apply at other assessment centres or meeting locations. These will be disclosed before the customer agrees to proceed with the relevant booking.
3.6 General driving lessons include pickup and drop-off within the advertised Western Suburbs service area, subject to the agreed arrangements.
3.7 VORT Test Only services are offered at the advertised price and locations, subject to availability and any expressly disclosed conditions.
3.8 Current service prices shown on the website take precedence over superseded advertisements, previous price schedules or historical promotional materials, subject to any price already agreed for a confirmed booking.
4. How to Book
4.1 Customers select their preferred service through the website or contact Prepare To Pass Driving School by telephone or SMS.
4.2 Where a date and time selection calendar is provided, it is a guide to times for which booking requests may be accepted. It is not an automatic booking system.
4.3 A preferred date or time does not reserve the instructor, vehicle or authorised examiner.
4.4 Customers must pay the required deposit or full service fee as displayed for their selected service before the booking is arranged under our deposit-first process.
4.5 Customers must then SMS the payment receipt and required booking details to 0419 714 199, including the student’s name, relevant licence or permit information, preferred assessment location and requested date or time.
4.6 Prepare To Pass Driving School will check availability and communicate the proposed arrangements to the customer.
4.7 A booking is confirmed only when the arrangements have been communicated and agreed by the relevant parties.
4.8 Customers may enquire about possible dates before payment. An availability enquiry does not guarantee or reserve an appointment.
5. Deposits and Payment
5.1 The required deposit or full payment amount is shown before the customer proceeds with the selected service.
5.2 For same-day lesson and VORT packages, deposits may be used towards arranging the assessment and meeting examiner-related booking commitments.
5.3 Any outstanding balance is payable by the time specified in the booking confirmation and, unless otherwise agreed, before the relevant lesson or assessment begins.
5.4 Payment is generally accepted by bank transfer using the payment details supplied in the booking instructions.
5.5 The student surname should be used as the payment reference wherever requested.
5.6 Alternative payment methods may be offered by arrangement. Any permitted charges or additional fees will be disclosed before payment and will comply with applicable laws and payment-provider rules.
5.7 A deposit is not automatically forfeited in every cancellation circumstance. Refunds, deductions and cancellation charges are governed by Sections 7 to 10 and applicable law.
6. Booking Confirmation and Availability
6.1 All services remain subject to availability until confirmation.
6.2 VORT assessments also depend on an appropriately authorised examiner and any applicable government booking requirements.
6.3 Where a requested date or time cannot be accommodated, Prepare To Pass Driving School may offer a suitable alternative.
6.4 If the proposed alternative is not acceptable and no booking has been confirmed, the customer may request a refund of payments for services not supplied.
6.5 If Prepare To Pass Driving School cannot provide the agreed service within the agreed or legally required timeframe, the customer will receive the remedy required by Australian Consumer Law, which may include a refund.
6.6 Customers should not assume an assessment or lesson is confirmed until they receive confirmation from Prepare To Pass Driving School.
Back to contents7. Cancellations and Rescheduling: General Driving Lessons
7.1 Customers are requested to provide at least 48 hours’ notice when cancelling or requesting to reschedule a confirmed general driving lesson or pre-test training session.
7.2 Requests made with at least 48 hours’ notice will ordinarily be considered for an alternative appointment, subject to availability.
7.3 Where a customer cancels with less than 48 hours’ notice for reasons not attributable to Prepare To Pass Driving School, a reasonable cancellation fee may apply to reflect genuine losses and commitments arising from the late cancellation.
7.4 Any such charge will be assessed according to the circumstances, including whether the appointment can be filled by another customer and any costs avoided.
7.5 One rescheduling request will ordinarily be accommodated without an additional administration charge where sufficient notice is given and the new appointment is available.
7.6 Additional changes may attract reasonable, disclosed administration costs where justified.
7.7 These conditions do not restrict any cancellation or refund entitlement arising under Australian Consumer Law.
8. Cancellations and Rescheduling: VORT Assessments and Same-Day Packages
8.1 Customers are requested to provide at least four clear days’ notice when cancelling or rescheduling a confirmed VORT assessment or same-day lesson and test package.
8.2 VORT arrangements may involve separate commitments to authorised examiners, government booking systems and reserved instructor time.
8.3 Once an assessment has been arranged, a customer-requested cancellation may result in fees for genuine, non-recoverable commitments and reasonable losses, to the extent permitted by law.
8.4 These fees are not automatic. The amount will depend on the actual booking circumstances, amounts recoverable from third parties and applicable cancellation requirements.
8.5 Where a customer requests a change of assessment date, Prepare To Pass Driving School will advise whether the existing examiner booking can be transferred and whether any additional charges apply.
8.6 A change requested after an examiner has been booked may require a new examiner arrangement and additional payment if applicable, subject to disclosure and the customer’s agreement.
8.7 Refunds will not be refused merely because an assessment was booked where Australian Consumer Law requires a refund or other remedy.
8.8 If an examiner becomes unavailable, Prepare To Pass Driving School will endeavour to arrange a suitable replacement or alternative date. Where the agreed service cannot be provided, the customer’s statutory rights will apply.
9. Failure to Attend, Lateness and Booking Changes
9.1 Students must attend at the agreed location and time with all required documentation.
9.2 Failure to attend a confirmed appointment without adequate notice may result in a reasonable cancellation or missed-appointment charge, where lawful.
9.3 Late arrival may reduce the available lesson time or prevent an assessment from proceeding.
9.4 VORT assessments are subject to the punctuality, identification and commencement requirements set by the relevant South Australian authorities.
9.5 Where a student cannot proceed because of lateness, missing identification, invalid licensing documentation or another student-related issue, reasonable costs may be charged in accordance with the agreed terms and applicable law.
9.6 Any cancellation or additional charge will be explained to the customer.
10. Refunds
10.1 Refund requests should be made by SMS to 0419 714 199, identifying the student, service purchased and reason for the request.
10.2 Refunds will be assessed individually, taking into account:
- Whether a booking was confirmed.
- Whether any training or assessment has been provided.
- Whether examiner or other third-party fees have been committed or incurred.
- Whether costs can be recovered or avoided.
- The notice provided.
- The reason the service cannot proceed.
- Applicable consumer guarantees and statutory rights.
10.3 Where Prepare To Pass Driving School cannot provide the agreed service and no suitable alternative is accepted, payments for services not supplied will be refunded as required by law.
10.4 A change-of-mind cancellation does not automatically entitle a customer to a full refund, but any retained amount or cancellation fee must be lawful and consistent with the agreed terms.
10.5 For partially completed multi-lesson packages, the value of services already provided and any justified, disclosed costs may be considered when calculating a refund, subject to applicable law.
10.6 Refunds will be processed within a reasonable period after approval, normally using the original payment method where practicable. Bank or payment-provider processing times may vary.
10.7 Nothing in this section removes any right to a refund, cancellation, compensation or other remedy under Australian Consumer Law.
Back to contents11. Hours of Operation and After-Hours Lessons
11.1 Normal advertised lesson availability generally operates Monday to Saturday, subject to instructor schedules and existing bookings.
11.2 Daytime availability is displayed through the website’s booking preference calendar.
11.3 Lessons arranged during designated after-hours periods are charged at 1.5 times the applicable standard lesson rate, as displayed before booking.
11.4 Saturday daytime lessons are charged at normal advertised rates.
11.5 Sunday appointments, if offered by individual arrangement, are charged at the agreed advertised rate unless a different lawful price is clearly disclosed and accepted beforehand.
11.6 Prepare To Pass Driving School does not operate on South Australian public holidays.
11.7 Availability is not guaranteed merely because a day or time falls within normal service hours.
11.8 VORT tests and same-day packages require separate confirmation of examiner and service availability.
12. Student Licensing and Assessment Requirements
12.1 Students must hold a valid licence, learner’s permit or other driving authority appropriate to the service being undertaken.
12.2 Students must comply with all applicable South Australian road laws and licensing requirements.
12.3 Before a VORT assessment, students must satisfy any applicable eligibility, identification, supervised driving, testing and documentation requirements.
12.4 The student is responsible for ensuring required licence documents are current and available when requested.
12.5 Where appropriate, customers should consult official South Australian Government licensing information before arranging an assessment.
12.6 Prepare To Pass Driving School may decline or postpone a service where the student cannot lawfully undertake the lesson or assessment.
13. Driving Test Outcomes
13.1 Prepare To Pass Driving School provides professional driving instruction and assessment preparation but does not guarantee a student will pass the VORT.
13.2 Assessment results depend on the student’s driving performance and the applicable assessment standards.
13.3 The VORT is conducted by an appropriately authorised examiner operating under relevant South Australian requirements.
13.4 The examiner determines the assessment outcome independently.
13.5 A student who does not pass an assessment is not entitled to a refund solely because of that result where the assessment service has been properly supplied.
13.6 This does not affect rights arising from a failure to provide services with due care and skill or other applicable consumer guarantees.
14. Conduct, Fitness to Drive and Safety
14.1 Students must follow lawful and reasonable safety directions given by the instructor or authorised examiner.
14.2 Students must not attend or operate a training vehicle while impaired by alcohol, drugs, significant fatigue or another condition that makes driving unsafe.
14.3 Students should advise Prepare To Pass Driving School of any practical assistance, accessibility needs or driving restrictions relevant to conducting a lesson or assessment safely.
14.4 Customers are not required to disclose unrelated medical diagnoses or personal health information.
14.5 Where a genuine safety risk arises, an instructor may stop or suspend a lesson or assessment.
14.6 Any refund or charge following termination will depend on the reason for termination, services supplied, reasonable losses and applicable law.
14.7 Abusive, threatening or unsafe conduct towards instructors, examiners or other persons will not be tolerated.
15. Vehicle Damage and Traffic Offences
15.1 Students must exercise reasonable care when operating training or assessment vehicles.
15.2 Vehicle damage incidents will be assessed according to the circumstances, applicable insurance arrangements and relevant law.
15.3 Students may be responsible for loss or damage arising from their negligent or unlawful conduct where legal responsibility is established.
15.4 Repair costs or an insurance excess will not be charged automatically without an appropriate legal and factual basis.
15.5 Traffic infringements and penalties will be dealt with according to the applicable law, including responsibility for identifying the driver.
16. Lesson Notes and Educational Materials
16.1 Lesson Notes© and supplementary learning resources are supplied only where included in an advertised service or separately purchased.
16.2 Lesson Notes© remain the intellectual property of their owner.
16.3 Materials are supplied for the purchaser’s personal educational use only unless otherwise agreed.
16.4 Reproduction, resale or redistribution without permission is prohibited, subject to rights permitted by law.
16.5 Refunds for separately supplied digital or educational materials will be determined according to the applicable purchase terms and Australian Consumer Law.
Back to contents17. Parents, Guardians and Third-Party Payments
17.1 A parent, guardian or other person may arrange or pay for a service on behalf of a student.
17.2 The person making the booking is responsible for providing accurate booking details and ensuring the student understands the relevant safety and attendance requirements.
17.3 A third-party payment does not automatically make every person involved responsible for all contractual obligations.
17.4 A parent or legal guardian must provide any consent legally required for a minor’s participation.
17.5 Refunds will ordinarily be returned to the original payer unless otherwise agreed or legally required.
18. Photographs, Testimonials and Promotional Videos
18.1 Participation in photographs, testimonials, audio recordings or promotional videos is entirely voluntary.
18.2 Separate consent will be obtained before identifiable student images, voices or testimonials are used for public advertising or promotional purposes.
18.3 For children, consent will be obtained from a parent or legal guardian where required.
18.4 Declining promotional participation will not affect eligibility for driving lessons or VORT services.
18.5 Customers may request that future use of identifiable promotional material cease. Requests will be assessed having regard to applicable law, previously published materials and practical removal arrangements.
20. Liability and Consumer Guarantees
20.1 Prepare To Pass Driving School will provide services with the due care and skill required by Australian Consumer Law.
20.2 We do not guarantee a particular driving test result, licence approval or completion within a particular number of lessons.
20.3 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
20.4 Any liability for losses or damage will be determined according to the circumstances, the parties’ legal responsibilities and applicable law.
20.5 No general indemnity or waiver in these Terms requires a customer to surrender statutory consumer rights.
21. Privacy Policy
21.1 Information we collect
Prepare To Pass Driving School may collect information reasonably necessary to arrange and provide services, including:
- Student name and contact details.
- Parent or guardian details where relevant.
- Booking preferences and service information.
- Licence or learner’s permit details and photographs supplied for verification.
- Payment confirmations and transaction records.
- Relevant communications by telephone, SMS or WhatsApp.
- Safety or accessibility information voluntarily supplied where necessary.
21.2 How information is collected
Information may be collected through the website, telephone calls, SMS, WhatsApp, payment arrangements and direct communications with customers.
Basic website usage and advertising information may also be collected through website analytics, cookies or advertising technologies where these are enabled.
21.3 Why we collect information
Information is used to:
- Respond to enquiries and arrange appointments.
- Verify relevant student and licensing information.
- Coordinate instructors and authorised examiners.
- Arrange VORT assessments and related services.
- Process payments and refunds.
- Maintain necessary business records.
- Comply with legal, regulatory and administrative requirements.
21.4 Disclosure of information
Relevant personal information may be disclosed where reasonably necessary to authorised examiners, licensing or government authorities, payment providers, technical service providers or professional advisers.
We do not sell student personal information to advertisers or unrelated third parties.
21.5 Storage and security
We take reasonable steps to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
Information may be stored in password-protected business devices, online systems, messaging platforms or records used to administer our services.
No electronic storage or transmission method can be guaranteed completely secure.
21.6 Sensitive information
Health, disability or accessibility information will be requested or handled only where reasonably necessary for safe service delivery, appropriate assistance or compliance with legal requirements.
Students should not send unrelated sensitive personal information.
21.7 Website analytics and advertising
Our website may use analytics, cookies and Google advertising services to understand website usage and advertising effectiveness.
These services may process technical information such as device details, advertising interactions and website activity, according to their respective privacy practices.
21.8 Access and correction
Customers may request access to personal information we hold about them or ask us to correct inaccurate information.
Requests can be made by SMS to 0419 714 199. We may ask for reasonable identity verification before providing personal information.
21.9 Retention and deletion
Personal information is retained for as long as reasonably necessary for business, legal, accounting, insurance, licensing or dispute-resolution purposes.
Information no longer required will be securely deleted or de-identified where reasonably practicable and legally appropriate.
21.10 Privacy concerns
Customers who have concerns about the handling of personal information may contact Prepare To Pass Driving School by telephone or SMS.
We will consider privacy concerns and respond within a reasonable period.
21.11 Applicable privacy laws
We will comply with applicable Australian privacy and data-protection obligations to the extent they apply to our business operations.
Back to contents22. Complaints and Dispute Resolution
22.1 Customers should contact Prepare To Pass Driving School promptly if they have concerns about a service, payment, cancellation or booking.
22.2 We will make reasonable efforts to investigate and resolve complaints fairly and efficiently.
22.3 Customers may seek assistance from Consumer and Business Services South Australia, the Australian Competition and Consumer Commission or another appropriate body where applicable.
22.4 Nothing in these Terms prevents customers from exercising their statutory rights or accessing available dispute-resolution processes.
23. Changes to These Terms
23.1 Prepare To Pass Driving School may update these Terms to reflect changes in services, business operations or legal requirements.
23.2 Updated Terms will be published on our website with a revised date.
23.3 Changes will not retrospectively alter confirmed contractual arrangements without an appropriate legal basis.
24. Governing Law
These Terms & Conditions are governed by the laws applicable in South Australia and the Commonwealth of Australia.
Nothing in this clause limits statutory rights or protections available under applicable Australian law.
Back to contentsPREPARE TO PASS DRIVING SCHOOL
Cartre Pty Ltd trading as Prepare To Pass Driving School
Adelaide, South Australia
Website: https://preparetopass.com.au/
Last updated:
All services are subject to availability, applicable licensing requirements and Australian Consumer Law.